Recognized for Excellence. Chosen for Caring.
Human Resources: 700 Lawn Avenue, Sellersville, PA 18960  |  215-453-4874
Director of Patient Access
Full Time, Days - Mon-Fri, 9am-5:30pm and as necessary to complete tasks
Sellersville, PA 18960

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There's a new era of wellness ahead, and we no longer think about treating our bodies only when we're sick but nurturing our bodies when we are well, so we can stay in a perpetual state of good health. Grand View Health is leading the way to this new era with investments in technology, facilities, partnerships and, most importantly, compassionate and exceptional talent. Located in Upper Bucks County, Pennsylvania, Grand View Health is a well-established, independent hospital offering a full range of healthcare services. Our colleagues enjoy the best of both worlds by working for a high-quality, low-cost healthcare provider in a collaborative, community environment. Help us build this new era of wellness.
 

Responsibilities

The Director of Patient Access serves as an integral member of a multidisciplinary team providing oversight and daily operational leadership for all Patient Access services, functions and staff across Grand View Hospital, outpatient centers and a Central Scheduling Call Center.
  • The Director of Patient Access promotes harmonious interaction with hospital staff and acts as a liaison with physician practices to ensure the delivery of excellent Patient Access services throughout the health system.
  • Works collaboratively with all hospital leadership to ensure high-quality Patient Access services, resulting in improved patient experiences.
  • Develops departmental policies and standard operating procedures.
  • Proactively manages all aspects of the front-end revenue cycle, including scheduling, registration and insurance verification/financial clearance processes.
  • Develops a thorough understanding of systems, processes and payer-specific authorization mechanisms and requirements, contributing to the proactive identification of opportunities for revenue cycle improvement and enhancement.
  • Focuses on maintaining and improving revenue results by controlling point-of-service patient collections and third-party payer authorization/reimbursement requirements.
  • Ensures the maximum performance of revenue management, including accurate and timely scheduling, registration, financial clearance and customer service.
  • Routinely reports on the performance of all Patient Access functions, including key performance indicators, benchmarks and metrics.
  • Provides direction and coordination for the development and implementation of performance improvement and quality improvement for the Patient Access team.
  • Plans a departmental budget working within prescribed financial parameters.
  • Responsible for fiscal planning and department operations, as well as ensuring staff scheduling, evaluations, new hire trainings and professional development are managed appropriately.
  • This position has 24/7 accountability for all hospital Patient Access operations provided at Grand View Hospital.
  • Performs other duties as assigned or directed to meet diverse business needs and service standards.

Qualifications

EDUCATION REQUIREMENTS:
  • 4-year/Bachelor's degree (required).
  • Master's degree in Health Administration or a related field (preferred).
  • NAHAM-certified Healthcare Access Manager (CHAM) preferred.

EXPERIENCE AND SKILLS:
  • Minimum of 10 years of experience in hospital patient access or similar functional area.
  • Minimum of 5 years of revenue cycle leadership experience in a health system.
  • Knowledge in hospital patient access best practices and procedures across multiple facilities, as well as laws, regulations and guidelines that pertain to patient access operations in a hospital setting.
  • Knowledge of front-end revenue cycle management.
Grand View Health is an equal opportunity employer.
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