Recognized for Excellence. Chosen for Caring.
Human Resources: 700 Lawn Avenue, Sellersville, PA 18960  |  215-453-4874
Patient Relations Coordinator
Part Time, Days, Benefits-Eligible - 40 hours biweekly with flexibility in scheduling. Willingness to cover when FT employee is off.
Sellersville, PA 18960

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Grand View Health is a leader in the healthcare community, recently earning an "A" Grade for Patient Safety from The Leapfrog Group. Located in Upper Bucks County, Grand View Health is a well-established, independent hospital offering a full range of healthcare services. Our employees enjoy the best of both worlds by working for a top-ranked hospital in a collaborative, community environment. Grand View Health: Recognized for excellence, chosen for caring.


Responsibilities

The Patient Relations Coordinator functions as a liaison, interfacing with patients, families, staff and administration, to respond to and resolve issues relative to patients expressing dissatisfaction with hospital services or other problems during or following their hospitalization. Acts as a resource by providing needed information, services and education to patients, families and staff in an effort to enhance the overall patient experience.
 

Qualifications

EDUCATION AND EXPERIENCE:

  • High school diploma/GED required.
  • Over 3 years to 5 years In the healthcare field with a minimum of 3 years of experience in a supervisory position required.
  • Bachelor's degree preferred.

 

SKILLS AND ABILITIES:

  • Possesses familiarity with Microsoft Office (Word, Excel, PowerPoint, etc.) required.
  • Demonstrated analytical skills required.
  • Demonstrated problem-solving skills required.
  • Demonstrated project management skills required.
  • Demonstrated written communication skills required.
  • Strong verbal communication and listening skills required.
  • Effective interpersonal skills required.
  • Knowledge of medical terminology required.
  • Demonstrated time management and priority-setting skills required.
  • Ability to drive multiple projects to successful completion required.
  • Self-directed required.
Grand View Health is an equal opportunity employer.
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