Recognized for Excellence. Chosen for Caring.
Human Resources: 700 Lawn Avenue, Sellersville, PA 18960  |  215-453-4874
Customer Service Representative
Part Time, Days, Non-Benefit-Eligible - Mon-Fri, 20 hours weekly are available 8:30am-5pm, flexible
Hatfield, PA 19440

For more than one hundred years, residents of Bucks and Montgomery counties have trusted Grand View Health with the well-being of their families, and we have been honored to serve our community.

We are an award-winning institution offering advanced medicine in multiple specialties, and our two Urgent Care Centers and six specialized outpatient centers augment our 168 licensed beds at our main campus and help bring convenient healthcare solutions to all the communities we serve.

Grand View Health is a member of the Penn Cancer Network, an affiliate of Penn Medicine Orthopaedic Surgery, and an affiliate of the Penn Trauma Network, partnered with Penn Medicine to provide advanced neurological services, including tele-stroke and tele-neurology care.

Responsibilities

Under general direction of the Customer Service Supervisor, the Customer Service Rep assists with billing functions, insurance verification and customer service functions. The essential functions of the Customer Service Rep are:

Essential Functions:
  • Answers telephone and performs clerical duties as needed. Possesses pleasant telephone manner. Assists customers in the showroom.
  • Enters data into computer data system and retrieves material already in the system. Knows and understands software programs.
  • Works with accounts receivable to resolve payment issues.
  • Pre-certifies equipment through calls to insurance companies. Calls client to keep him/her apprised of status of payment. Validates information to claims representative in order to secure coverage.
  • Organizes, maintains and updates billing files and customer service records in an accurate manner to provide for timely and efficient retrieval.
  • Ensures all paperwork is completed for each transaction.
  • Knowledgeable on equipment and products and remains current with new equipment and product knowledge.
     

Qualifications

EDUCATION AND EXPERIENCE:
  • High school diploma/GED required.

SKILLS AND ABILITIES:
  • Possesses familiarity with Microsoft Office (Word, Excel, PowerPoint, etc.).
  • Demonstrated problem-solving skills.
  • Strong verbal communication and listening skills.
  • Effective interpersonal skills.
  • Ability to maintain the strictest levels of confidentiality.
Grand View Health is an equal opportunity employer.
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