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Customer Service Representative, Grand View Medical Co
Full Time, Days - Mon-Fri, 8:30am-5pm; every 5th or 6th Thurs, 10:30am-7pm
Hatfield, PA 19440

Grand View Health, which includes Bucks County's first hospital, has provided residents of Bucks and Montgomery counties with comprehensive healthcare services since 1913. Now a century strong, Grand View offers a range of inpatient and outpatient care, particularly emphasizing the areas of surgery and orthopedics, women's and children's health, heart and vascular care, and cancer treatment. Our colleagues enjoy the best of both worlds by working for a high-quality, low-cost healthcare provider in a collaborative, community environment. Help us build this new era of wellness and lead our community to a healthier future.
 

Responsibilities

Under general direction of the Customer Service Supervisor, the Customer Service Representative assists with billing functions, insurance verification and customer service functions. The essential functions of the Customer Service Representative are:

Essential Functions:
  1. Answers telephone and performs clerical duties as needed. Possesses pleasant telephone manner. Assists customers in the showroom.
  2. Enters data into computer data system and retrieves material already in the system. Knows and understands software programs.
  3. Works with accounts receivable to resolve payment issues.
  4. Pre-certifies equipment through calls to insurance companies. Calls client to keep him/her apprised of status of payment. Validates information to claims representative in order to secure coverage.
  5. Organizes, maintains and updates billing files and customer service records in an accurate manner to provide for timely and efficient retrieval.
  6. Ensures all paperwork is completed for each transaction.
  7. Knowledgeable on equipment and products and remains current with new equipment and product knowledge.
     

Qualifications

EDUCATION AND EXPERIENCE:
  • High school diploma/GED required.

SKILLS AND ABILITIES:
  • Possesses familiarity with Microsoft Office (Word, Excel, PowerPoint, etc.).
  • Demonstrated problem-solving skills.
  • Strong verbal communication and listening skills.
  • Effective interpersonal skills.
  • Ability to maintain the strictest levels of confidentiality.
Grand View Health is an equal opportunity employer.
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"At Grand View, you are more than just a number. You are a person… a professional with a voice."
Heather M., Physical Therapist
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