Responsibilities

Under general direction of the Customer Service Supervisor, the Customer Service Representative assists with billing functions, insurance verification and customer service functions. The essential functions of the Customer Service Representative are:

Essential Functions:

• Answers telephone and performs clerical duties as needed. Possesses pleasant telephone manner. Assists customers in the showroom.
• Enters data into computer data system and retrieves material already in the system. Knows and understands software programs.
• Works with accounts receivable to resolve payment issues.
• Pre-certifies equipment through calls to insurance companies. Calls client to keep him/her apprised of status of payment. Validates information to claims representative in order to secure coverage.
• Organizes, maintains and updates billing files and customer service records in an accurate manner to provide for timely and efficient retrieval.
• Ensures all paperwork is completed for each transaction.
• Knowledgeable on equipment and products and remains current with new equipment and product knowledge.