Recognized for Excellence. Chosen for Caring.
Human Resources: 700 Lawn Avenue, Sellersville, PA 18960  |  215-453-4874
Director of Patient Access
Full Time, 8am-5pm, Monday-Friday
Sellersville, PA 18960

Grand View Health, which includes Bucks County's first hospital, has provided residents of Bucks and Montgomery counties with comprehensive healthcare services since 1913. Now a century strong, Grand View offers a range of inpatient and outpatient care, particularly emphasizing the areas of surgery and orthopedics, women's and children's health, heart and vascular care, and cancer treatment. Our colleagues enjoy the best of both worlds by working for a high-quality, low-cost healthcare provider in a collaborative, community environment. Help us build this new era of wellness and lead our community to a healthier future.
 

Responsibilities

The Director of Patient Access plans, directs, supervises, coordinates and monitors patient registration policies and procedures for all inpatient and outpatient care on a continuous basis to provide safe and expedient care for the patient.
  • Serves as a liaison with physicians, nursing and ancillary departments to continually provide quality care during the scheduling and registration process.
  • Manages Central Scheduling, including all of the ancillary departments' outpatient appointments.
  • Oversees insurance verification, pre-cert verification, co-pay validation and out-of-pocket estimation.
  • Provides new employees with orientation and on-the-job training so employee has necessary registration/scheduling skills.
  • Conducts performance evaluations with an emphasis on the patient experience.
  • Creates/implements staffing plans for each site based on volumes and hours of operation.
  • Maintains current knowledge of all third-party payors. Implements policies/procedures to ensure compliance with regulations.
  • Defines and implements quality and productivity metrics to ensure each staff member's efforts are maximized.
     
Schedule: Monday to Friday, 8:00 am to 5:00 pm

Qualifications

EDUCATION AND EXPERIENCE:
  • High school diploma/GED and over 3 to 5 years of hospital patient registration experience required, or Bachelor's degree in Business, Health Administration or similar field of study and over 1 to 3 years of hospital patient registration experience preferred.

SKILLS AND ABILITIES:
  • Demonstrated analytical skills required.
  • Demonstrated problem-solving skills required.
  • Excellent interpretation of complex statistical data required.
  • Strong verbal communication and listening skills required.
  • Effective interpersonal skills required.
  • Ability to lead/manage others required.
  • Effectively coaches and delivers constructive feedback required.
  • Instills commitment to organizational goals required.
  • Ability to make and implement decisions required.
  • Service-oriented required.
  • Ability to work effectively and efficiently under tight deadlines, high volumes and multiple interruptions required.
  • Ability to drive multiple projects to successful completion required.
  • Possesses strong technical aptitude required.
  • Competency in the use of a variety of computer hardware and software systems required.
  • Quickly troubleshoots and resolves problems required.
  • Possesses familiarity with Microsoft Office (Word, Excel, PowerPoint, etc.) required.
Grand View Health is an equal opportunity employer.
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