Responsibilities

• Solves customer problems, treats customer with dignity and respect, acknowledges customer and responds quickly to customer needs.
• Answers questions within your scope of practice and refers other questions to the appropriate person.
• Processes Room Service customer orders, including patient/family-initiated orders and those patients needing assistance. Assists patients with telephone call-backs or personal visitation as needed, while ensuring adherence to all diet orders.
• Documents number of meals served each day.
• Answers phone calls and faxes orders for all food requests.
• Receives and processes requests for diet changes via computer, fax or written format during downtime.
• Coordinates processing of Nourishment Orders and prints Nourishment labels.
• Coordinates delivery of all tube feeding and oral supplement orders.
• Wraps serviceware for tray delivery.
• Responsible for following food safety and physical safety policies at all times, while utilizing personal protective equipment (PPE) when required by management.
• Participates in regular safety meetings, safety training and hazard assessments.
• Reports all accidents and injuries in a timely manner.
• Complies with all company safety and risk management policies and procedures.
• Attends training programs (classroom and virtual) as designated.