Recognized for Excellence. Chosen for Caring.
Human Resources: 700 Lawn Avenue, Sellersville, PA 18960  |  215-453-4874
Help Desk Analyst
Full Time, 7am-3:30pm or 8:30am-5pm
Sellersville, PA 18960


The Help Desk Analyst provides information technology (IT)-related support to end users on a variety of issues, including support of software, hardware, security, network and assigned applications. The Help Desk Analyst performs these functions while serving as the first point of contact for customers seeking technical assistance over the phone or email. The essential functions of the Help Desk Analyst are:

Essential Functions:
  • Triage and/or resolve technical support-related telephone calls, email and personnel requests.
  • Log all calls into the service desk management system (Cherwell) and ensure all unresolved calls are forwarded to the appropriate personnel.
  • Monitor and respond quickly to incoming requests related to IT issues.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Assist with onboarding of new users and modification to user account access.
  • Identify and suggest possible improvements on procedures.


  • High school diploma/GED required.
  • 1 to 3 years of experience in information technology required.

  • Industry-recognized technology certification (i.e., Network+ or A+) a plus but not necessary.

  • Medical, free dental, vision insurance for full time and part time
  • 403B
  • Pension plan
  • On-site discounted child care center
  • Tuition reimbursement up to $5250 per year
  • Free life insurance
  • Free parking
  • Paid time off
  • Sick time
  • Flexible spending accounts
  • Employee referral bonus
Grand View Health is an equal opportunity employer.
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