Responsibilities

The PC Support Technician will support the installation and troubleshooting of hardware and software applications, as they relate to personal computers and mobile devices. The PC Support Technician will also support the existing and future installation of the local/wide area network and telephony connections within Grand View Health. The functions of the PC Technician are:

Essential Functions:

Provides technical support for the installation of hardware and software applications that are required by the user community at Grand View Hospital.
Reviews, supports and recommends changes to the hardware and software configurations that are currently established standards.
Assists in the training of users on PC applications, as well as evaluating and coordinating user training provided by outside vendors. Provides support for the repair or replacement of personal computers that fail to function properly.
Provides support in the configuration and installation switches and routers.
Provides support for installation of cabling (i.e., CAT5, fiber, telephone).
Works with both internal and external sources in planning new projects to improve the network.
Creates and maintains proper documentation for tracking inventory and device configurations.
Creates and maintains proper documentation on the wide area network, including circuit IDs.
Works as a team member in solving technical problems that occur in the daily support of the hospital systems.

Qualifications

EDUCATION ND EXPERIENCE:

Associate's degree in Computer Science or 2 to 3 years of equivalent education/PC or network support experience required.

SKILLS AND ABILITIES:

Possesses strong technical aptitude.
Competency in the use of a variety of computer hardware and software systems.
Excellent organizational skills.
Ability to simultaneously handle multiple priorities.
Demonstrated written communication skills.
Strong verbal communication and listening skills.
Ability to analyze and interpret financial data.
Demonstrated analytical skills.
Demonstrated problem-solving skills.
Ability to make quality, independent decisions.

BENEFITS:

Medical, free dental, vision insurance for full time and part time
403B
Pension plan
On-site discounted child care center
Tuition reimbursement up to $5250 per year
Free life insurance
Free parking
Paid time off
Sick time
Flexible spending accounts

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Grand View Health is an equal opportunity employer.

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"At Grand View, you are more than just a number. You are a person… a professional with a voice."

Heather M., Physical Therapist

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