Quality Assistant, Emergency Room
Full Time, Nights - 11pm-7;30am, every other weekend & holiday
Sellersville, PA 18960
For more than one hundred years, residents of Bucks and Montgomery counties have trusted Grand View Health with the well-being of their families, and we have been honored to serve our community.
We are an award-winning institution offering advanced medicine in multiple specialties, and our two Urgent Care Centers and six specialized outpatient centers augment our 168 licensed beds at our main campus and help bring convenient healthcare solutions to all the communities we serve.
Grand View Health is a member of the Penn Cancer Network, an affiliate of Penn Medicine Orthopaedic Surgery, and an affiliate of the Penn Trauma Network, partnered with Penn Medicine to provide advanced neurological services, including tele-stroke and tele-neurology care.
Under the direction of the Department Manager, Nursing Supervisor and/or RN, the Quality Assistant performs chart audits, answers the telephone and communicates information to the appropriate individuals and areas. The Quality Assistant will need telephone etiquette and organizational skills, be able to multitask and perform customer service. The Quality Assistant should have reporting skills, communication abilities and familiarity with medical terms.
Assists with communications between Department Manager, House Supervisor and unit staff regarding the 24-Hour Report, admissions, transfers and bed availability to operationalize department activities.
Answers phone and faxes requests for patient information and physician discharge instructions to primary care provider per HIPAA guidelines.
Organizes, maintains and updates departmental files and records (e.g., patient's clinical record, unit statistics, old records, etc.) in an accurate manner to provide for timely and efficient processing of information.
Assumes responsibility for ordering and restocking supplies necessary for efficient operation of the department within budgetary parameters.
Copies and faxes records in a prompt manner according to established medical records policy in order to fulfill requests from appropriate sources.
Schedule: 11:00pm to 7:30am, every other weekend and holiday
EDUCATION AND EXPERIENCE:
SKILLS AND ABILITIES:
High school diploma/GED required.
Strong verbal communication and listening skills required.
Effective interpersonal skills required.
Ability to work as part of a team required.
Knowledge of medical terminology required.
Ability to maintain the strictest levels of confidentiality required.
Excellent organizational skills required.
Competency in the use of a variety of computer hardware and software systems required.
Grand View Health is an equal opportunity employer.
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