Recognized for Excellence. Chosen for Caring.
Human Resources: 700 Lawn Avenue, Sellersville, PA 18960  |  215-453-4874
Switchboard Operator, Per Diem
Per Diem, Days - Non-Committed - Per diem, as needed, 7am-3:15pm
Sellersville, PA 18960

Responsibilities

Under general direction of the Business Office Manager, the Switchboard Operator relays incoming, outgoing and inter-office calls and performs miscellaneous hospital communications/clerical duties, as well as Business Office clerical duties.

Essential Functions:
  • Utilizes appropriate verbal communication skills when conversing with patients and other persons, both on the phone and in person, to convey a high level of personal attention and promote customer satisfaction.
  • Maintains confidentiality of patient information in all communication methods by strictly adhering to Hospital Confidentiality of Information policies.
  • Promotes efficient and accurate processing of patient and department information by utilizing good communication skills among the Department Manager, PBX Coordinator and other hospital personnel.
  • Notifies the Department Manager or PBX Coordinator immediately of any problems involving patient complaints, communication system or problems.
  • Answers calls within reasonable amount of time using good communication skills, and connects caller with proper party in order to expedite hospital communications.
  • Pages authorized personnel over the intercom system or through individual pagers; announces close of visiting hours and other notifications, e.g., fire alarms and Code 9.
  • Records all transactions in a clear and accurate manner to provide for efficient retrieval of information in order to collect monies due in a timely manner.

 

Qualifications

EDUCATION AND EXPERIENCE:
  • High school diploma/GED required.

BENEFITS:
  • 403B
  • Pension plan
  • On-site discounted child care center
  • Free life insurance
  • Free parking
Grand View Health is an equal opportunity employer.
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