Responsibilities

• Organizes and supervises the Hospice Volunteer Program to ensure it meets the needs of the Hospice patient and family.
• Solicits potential volunteers from the community, interviews and screens candidates, and provides volunteer training and orientation.
• Assigns appropriate volunteers for family needs.
• Assists with volunteer quarterly News and Notes to keep volunteers abreast of events and department changes.
• Maintains a record on each volunteer with pertinent information, including patients assigned and reliability in order to retain reliable volunteers.
• Monitors and tracks volunteer hours to ensure the accuracy of hours and cost savings to Hospice as mandated by the conditions of participation.
• Organizes and supervises Bereavement Services to Hospice families.
• Monitors effectiveness of Bereavement Program, ensuring that it meets the needs of Hospice patient/family through analysis of feedback and participants and via bereavement survey.
• Assesses families and identifies for high-risk bereavement.
• Develops/revises/updates Bereavement Program policies and procedures.
• Communicates with Hospice ID when bereavement counselor is absent, helping to identify families at risk for problems and reporting on bereavement services.
• Visits and counsels the bereaved as indicated.
• Maintains bereavement statistics and bereavement discharge process.
• Plans and implements volunteer education courses and support needs.
• Develops and runs annual volunteer training.
• Develops ongoing inservices for volunteers to meet their educational and mandatory inservice requirements.
• Monitors volunteers' notes to ensure complete and accurate documentation.
• Co-signs notes and places on clinical record.
• Oversees Bereavement support group.
• Monitors ongoing Bereavement group.
• Develops and facilitates goal-oriented Bereavement group as deemed necessary.
• Coordinates and plans for annual memorial service.
• Documents according to departmental standards.
• Assists with clinical supervision and quality management duties as department needs dictate.
• Understands components of Hospice Performance Improvement program and assists in data collection for Hospice to maintain service excellence and comply with standards as set forth by The Joint Commision.
• Attends mandatory inservices as set forth by Hospice policy (HOS 420), along with BCLS, and demonstrates knowledge of these concepts in order to meet position requirements.
• May oversee Bereavement Counselor, Chaplains and/or Social Workers.