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Human Resources: 700 Lawn Avenue, Sellersville, PA 18960  |  215-453-4874
Volunteer Bereavement Coordinator - Hospice
Full Time, Days - Mon-Fri, 8am-4:30pm with administrative call every 6 weeks
Quakertown, PA 18951
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Under general direction, the individual is responsible for coordinating the delivery of all volunteer and bereavement activities. Candidate may oversee the supportive care team, which is made up of a Bereavement Counselor, Chaplains and Social workers. This individual also assumes clinical supervisory responsibilities in the absence of Hospice Manager and/or Clinical Coordinator. Demonstrates competent knowledge and skills to ensure care is appropriate to the patient.

Essential Functions:
  • Organizes and supervises the Hospice Volunteer Program to ensure it meets the needs of the Hospice patient and family.
  • Solicits potential volunteers from the community, interviews and screens candidates, and provides volunteer training and orientation.
  • Assigns appropriate volunteers for family needs.
  • Assists with volunteer quarterly News and Notes to keep volunteers abreast of events and department changes.
  • Maintains a record on each volunteer with pertinent information, including patients assigned and reliability in order to retain reliable volunteers.
  • Monitors and tracks volunteer hours to ensure the accuracy of hours and cost savings to Hospice as mandated by the conditions of participation.
  • Organizes and supervises Bereavement Services to Hospice families.
  • Monitors effectiveness of Bereavement Program, ensuring that it meets the needs of Hospice patient/family through analysis of feedback and participants and via bereavement survey.
  • Assesses families and identifies for high-risk bereavement.
  • Develops/revises/updates Bereavement Program policies and procedures.
  • Communicates with Hospice ID when bereavement counselor is absent, helping to identify families at risk for problems and reporting on bereavement services.
  • Visits and counsels the bereaved as indicated.
  • Maintains bereavement statistics and bereavement discharge process.
  • Plans and implements volunteer education courses and support needs.
  • Develops and runs annual volunteer training.
  • Develops ongoing inservices for volunteers to meet their educational and mandatory inservice requirements.
  • Monitors volunteers' notes to ensure complete and accurate documentation.
  • Co-signs notes and places on clinical record.
  • Oversees Bereavement support group.
  • Monitors ongoing Bereavement group.
  • Develops and facilitates goal-oriented Bereavement group as deemed necessary.
  • Coordinates and plans for annual memorial service.
  • Documents according to departmental standards.
  • Assists with clinical supervision and quality management duties as department needs dictate.
  • Understands components of Hospice Performance Improvement program and assists in data collection for Hospice to maintain service excellence and comply with standards as set forth by The Joint Commision.
  • Attends mandatory inservices as set forth by Hospice policy (HOS 420), along with BCLS, and demonstrates knowledge of these concepts in order to meet position requirements.
  • May oversee Bereavement Counselor, Chaplains and/or Social Workers.


  • High school diploma/GED and 1 to 3 years of experience in a related role in a hospice or home care setting
  • Bachelor's of Social Work and 1 to 3 years of experience as a Social Worker
  • Vocational diploma/nursing diploma minimum requirement and 1 to 3 years of experience as a Registered Nurse
  • High school diploma/GED and completion of at least one unit of Clinical Pastoral Education (CPE) or equivalent and 1 to 3 years of experience as a Chaplain.

  • Medical, free dental, vision insurance for full time and part time
  • 403B
  • Pension plan
  • On-site discounted child care center
  • Tuition reimbursement up to $5250 per year
  • Free life insurance
  • Free parking
  • Paid time off
  • Sick time
  • Flexible spending accounts
  • Employee referral bonus
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Grand View Health is an equal opportunity employer.
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