Responsibilities

Under general direction of the Business Office Manager, the Switchbord Operator relays incoming, outgoing and inter-office calls and performs miscellaneous hospital communications/clerical duties, as well as Business Office clerical duties. The essential functions of the Switchboard Operator are:

Essential Functions:

• The Switchboard Operator utilizes appropriate verbal communication skills when conversing with patients and other persons, both on the phone and in person, to convey a high level of personal attention and promote customer satisfaction.
• Maintains confidentiality of patient information in all communication methods by strictly adhering to Hospital Confidentiality of Information policies.
• Promotes efficient and accurate processing of patient and department information by utilizing good communication skills among the Department Manager, PBX Coordinator and other hospital personnel.
• Notifies the Department Manager or PBX Coordinator immediately of any problems involving patient complaints, communication system or problems.
• Answers calls within reasonable amount of time using good communication skills, and connects caller with proper party in order to expedite hospital communications.
• Pages authorized personnel over the intercom system or through individual pagers; announces close of visiting hours and other notifications, e.g., fire alarms and Code 9.
• Records all transactions in a clear and accurate manner to provide for efficient retrieval of information in order to collect monies due in a timely manner.