Recognized for Excellence. Chosen for Caring.
Human Resources: 700 Lawn Avenue, Sellersville, PA 18960  |  215-453-4874
Help Desk Analyst - Information Systems Technical Services
Full Time, 8am-4:30pm, Monday-Friday
Sellersville, PA 18960

Grand View Health, which includes Bucks County's first hospital, has provided residents of Bucks and Montgomery counties with comprehensive healthcare services since 1913. Now a century strong, Grand View offers a range of inpatient and outpatient care, particularly emphasizing the areas of surgery and orthopedics, women's and children's health, heart and vascular care, and cancer treatment. Our colleagues enjoy the best of both worlds by working for a high-quality, low-cost healthcare provider in a collaborative, community environment. Help us build this new era of wellness and lead our community to a healthier future.
 

Responsibilities

The Help Desk Analyst provides information technology (IT)-related support to end users on a variety of issues, including support of software, hardware, security, network and assigned applications. The Help Desk Analyst performs these functions while serving as the first point of contact for customers seeking technical assistance over the phone or email. The essential functions of the Help Desk Analyst are:

Essential Functions:
  • Triage and/or resolve technical support-related telephone calls, email and personnel requests.
  • Log all calls into the service desk management system (Cherwell) and ensure all unresolved calls are forwarded to the appropriate personnel.
  • Monitor and respond quickly to incoming requests related to IT issues.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Assist with onboarding of new users and modification to user account access.
  • Identify and suggest possible improvements on procedures.


Schedule:
Monday-Friday, 8:00am-4:30pm
 

Qualifications

EDUCATION AND EXPERIENCE:
  • High school diploma/GED required.
  • 1 to 3 years of experience in information technology required.

SKILLS AND ABILITIES:
  • Familiarity with a variety of the IT field's concepts, practices and procedures.
  • Knowledge of current Microsoft Windows environment(s), as well as PC and network troubleshooting.
  • Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
  • Understanding and appreciation for information security within systems and user devices.
  • Interpersonal skills to work well in a team environment, including self-motivation and self-discipline.
  • Must have excellent telephone communication skills and the ability to interact successfully with end users.
  • Strong verbal and written communication and listening skills.

LICENSES AND CERTIFICATIONS:
  • Industry-recognized technology certification (i.e., Network+ or A+ ) a plus but not necessary.
Grand View Health is an equal opportunity employer.
Career, Employment, Jobs, Opening, Staff, Department, Unit, Office, Occupation, Compensation, Salary, Benefits, Hospital, Health Care, Clinic, Healthcare, Physician, Medical, Clinical, Computer, IS, IT, Information Technology, Information Systems, System, Network, Programmer, Analyst, Hardware, Software, App, Application, Help Desk, HelpDesk, Desktop
Site Map  |  Cookie Policy  |  www.GVH.org  |  For GVH Managers  |  © Grand View Health. All rights reserved.